Reputation Management – How to Customize the Review Request Messages (SMS/Email)

Reputation Management – How to Customize the Review Request Messages (SMS/Email)

Modified on:Wed, 5 Oct, 2022 at 7:48 PM

 

In this article, we will cover how to turn on and customize the review messages for Email/ SMS review requests. This can be found in the sub-account Settings > Reputation Management tab

 

Covered in this article:

How to set up and customize your review request emails/SMS

How to add a different review URL to your review request

How to enable (Toggle on) the review request feature throughout the sub-account

  • Areas within the CRM where you can send review requests:

 

How to set up and customize your review request emails/SMS

Please Note:

All location users regardless of admin or user permissions will receive a system generated review email every time a new review comes in – See system generated email example here

How to add a different review URL to your review request

How to enable (Toggle on) the review request feature throughout the sub-account

Please toggle the “Customize Review SMS” and “Customize Review Email” 

  

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