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Move Twilio Numbers Between Accounts Easily

I’ve had to move Twilio numbers between accounts more than once, and I can tell you the process is straightforward if you know what Twilio needs. The first time I tried, I wasn’t sure which details to collect, and it caused delays. After going through the process with Twilio Support, I learned exactly what works best. Here’s a simple guide you can follow to avoid confusion.

How to Move Twilio Numbers Between Accounts

Twilio phone numbers can be transferred between different accounts or projects, but this must be handled by the Twilio Support team. To request the change, you’ll need to gather some information ahead of time.

Information You Need

Before contacting support, make sure you have:

Phone Number(s): The complete Twilio number(s) you want to move.
Losing Account SID: The Account SID of the account or subaccount currently holding the number.
Gaining Account SID: The Account SID of the account or subaccount that will receive the number.
Regulatory Requirements (if needed): This could include an Identity (RI SID), Address (AD SID), or Bundle (BU SID) to meet compliance rules for the receiving account.
Time Frame: Specify when you’d like the change completed—ASAP or on a future date.

Submitting the Request

Once you’ve collected all the details, send them to Twilio’s Support team. If the accounts have different owners, both sides need to approve the move. That means both owners must submit a matching support request.

What Happens Next

After Twilio Support processes the request, the number will appear in the correct sub-account. For example, if you’re using HighLevel, you’ll see the number under:

Client Sub-Account > Settings > Phone Numbers

This confirms that the Twilio number has been moved successfully.

Final Thoughts

From my own experience, the key to moving Twilio numbers between accounts smoothly is preparation. Have all the details ready before contacting support, and make sure both account owners are on board if required. With the right information, Twilio usually handles the transfer quickly and without issues.

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