How to send a test email in the Conversation

How to send a test email in the Conversation

Modified on: Thu, 18 Aug, 2022 at 7:09 PM

Table of Contents

Creating a test contact

Click on Contacts

Click on Add Contact

Fill out the First name and email and click Save

Sending the test email

It should automatically redirect you to the conversation page, click Send Email below

Configuring the sender email

The highlighted part is where we can configure the sender’s email address. By default, it will show the user logged in as the sender’s email address.

If you are using Mailgun

If I mask the sender email like testing@gmail.com, the reply-to address will show as testing@replies.subdomain.com, which is the Mailgun subdomain we set up for the location in agency Settings-> Mailgun. Replies will still appear correctly in the Phalera location account’s Conversation tab.

We can set testing@replies.subdomain.com as the sender’s email address to enhance email deliverability as the reply-to address will be the same as the sender’s email address.

You can also set up cold inbound email to capture any emails going to emails ending with @replies.subdomain.com

If you are using SMTP integration

Go to Settings -> SMTP & Mailgun Service

Copy the highlighted email that’s integrated as the SMTP and use that as the sender email in the conversation tab

Depending on what is the SMTP integration you are using, you could set up an alias/verify sender to send from other emails 

Troubleshooting email delivery

Once you send the email and if you are not able to receive it, be sure to check the spam folder.

For the error that we display in Phalera, we will fetch the error we got from the Mailgun API/ SMTP server and display it. If you click on the error icon to view the full error message, it should provide detail on why the email is not able to be sent.

If the error is not helpful, please open a support ticket with the SMTP provider so they can provide the delivery status on that email.

If email replies are not coming back

Once you receive the email, you can reply to the email and see if the reply will show up in the Conversation tab. 

Did you find it helpful? Yes No

UNLEASH THE POWER OF PERSUASION

Crafting a High Converting Sales Landing Page that Captivates and Converts

Online sales are the lifeblood of businesses, but few know how to turn casual browsers into enthusiastic buyers – the difference is a landing page that compels action! 

Get the science behind sales conversion with proven strategies behind sales conversion with proven strategies, psychological triggers, and actionable techniques.

Craft High Converting Sales Pages With Unleash The Power Of Persuasion EBook OP

Sign up for our Newsletter

Put an end to the 60-hour week as an entrepreneur.

We simplify your life by integrating all your essential tools into one seamless CRM.

Struggling with CRM integration?

Tell us more about your pain points, and let's find a solution together.

Want to Get the Most Out of Your Business Day?

Answer these 5 easy questions and let’s find the right solution for your business.

We help you adopt and seamlessly integrate CRM to cut your working hours by half.